Delivery Area: Our delivery area currently includes the District of Columbia, Northern Virginia, and all
of Maryland. Free delivery is based on a 15 mile radius from our warehouse location (based on Mapquest.com directions). We will continue to
expand our delivery area in the future.
Rental Agreement/Safety Rules/Operating Instructions: Upon making your reservation, you will receive an
email with an attachment containing a copy of our "Rental Agreement and liability waiver" and "Safety Rules & Operating Instructions".
Please read over these documents and feel free to contact us via phone or email if you have any questions. You should fax the signed
rental agreement and signed safety rules check list back to us prior to the event at 800-617-7926, but with or without this agreement
being signed in advance you are responsible for the order you place via this web site or by phone, as all phone orders come through this
web site to be placed. Your charge card will be processed a full 7 days prior to the events scheduled date and becomes non refundable
for any reason at that point. You will however, be entitled to a company credit should you need to cancel your date or reschedule for
any reason as long as you notify us via email(gigglesbounce@gmail.com)
or telephone message (301-860-0101 or 410-551-0303) by 6 PM the day before the event.
Rain/Weather Policy: Cancellations for a full refund must be done by 6 PM a full 7 days prior to your
scheduled event date. Late cancellations will receive a rain date with no cash or credit card refund issued at all. In the event of
inclement weather or potential for inclement weather (we use weather.com for
guidance) a rain date can be set by the client for any date during that delivery season. The decision to deliver or not due to weather is
determined by Giggles Bounce and not the client. Due to insurance regulations we are not allowed to set up in rain, high winds,
lightening or situations where the local weather forecast a 40% chance of rain or worse. It is for the safety of our client and their
guests when these decisions are made. All clients have a delivery window time regardless of the actual event start time and this time
window is what we use to determine when deciding to cancel or attempt delivery. As always, we require 48 hours to reschedule an
event or call for approval if you are attempting to reschedule within a shorter notice to ensure that delivery can be
accommodated.
Deposits: 50% deposit for orders greater than $500. Full payment on orders under $500. Full and complete
payments must be made 7 days prior to the date of the event. Deposits should be paid by credit card via the telephone or by check and
mailed to 1153 MD State Route 3 North Suite 64 Crofton, MD 21054
Methods of Payment:Cash, Visa, Master, Discover Card, American Express, business or corporate checks. All
checks are cleared through Tele Check merchant services. As aforementioned, full payment is due 7 days prior to your scheduled event date.
NO PAYMENTS ACCEPTED ON THE DAY OF DELIVERY.
Rental Periods: All rentals are for 6 hours, overnight rentals can be arranged in secure or fenced in
areas for an additional fee of $50. The unit must be accessible to Giggles Bounce staff for pick up by 9 am the following morning.
Yard Requirements:The surface on which we set up the inflatable must be flat (no more than 8 inches of
slope over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no
low hanging tree branches or power lines overhead. We do not take our products up/down steps, hills or steep inclines to set up. If you
rent an inflatable and our delivery team encounters one of these hazards which will impede or prevent set up we will set up in the next
best location on the property as determined by our staff. In the event the entire location is unsuitable for set up we will cancel
and NO REFUND WILL BE GIVEN, as it is the consumer’s responsibility to read and know these policies before
placing an order. Units can not be set up on your neighbor’s property or public property without express written consent and
a signature from the responsible party for that property.
Electrical Requirements: We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the
blower that keeps the inflatable inflated.
Substitutions:From time to time bounces are damaged or picked up in otherwise unusable conditions
causing the need to substitute your requested item. We will make every effort to contact you to allow you to make the 2nd choice decision
and if you can not be located we will make the decision for you. In the event this occurs, which it is very rare, we will discount
the substituted unit for the inconvenience you have suffered. We will not be held responsible for this inconvenience in any other
manner. We reserve the right to refuse service at any event, if in our staffs’ opinion, it would not be safe to set up or allow
the use of our equipment.
Rental Unit Problems:In the event of any problems with the operation of the rental unit(s), it is the
client's responsibility to contact the company immediately at 301-860-0101 or 410-551-0303. If there is no answer, you
must leave a detailed message with the name of the renter, location of the unit, contact phone number, and the problem with the unit(s)
operation. We will make every effort to respond via telephone or in person to your location immediately and rectify the problem. If we
can not respond via telephone or in person, we will prorate your usage of the unit.
