Rental Agreement/Safety Rules/Operating Instructions: Upon making your reservation, you will receive an email with an attachment containing a copy of our “Rental Agreement, Release and Assumption of Risks” and “Safety Rules & Operating Instructions”. Please read over these documents and feel free to contact us via phone or email if you have any questions. You should fax the signed rental agreement and signed safety rules check list back to us prior to the event at 866-524-5143, but with or without this agreement being signed in advance you are responsible for the order you place via this web site or by phone, as all phone orders come through this web site to be placed. Your charge card will be processed a full 7 days prior to the events scheduled date and becomes non refundable for any reason at that point. You will however, be entitled to a company credit should you need to cancel your date or reschedule for any reason as long as you notify us via email (rentbizzybounce@aol.com) or telephone message (240-398-1562) by 6 PM the day before the event.
Rain/Weather Policy: Cancellations for a full refund must be done by 6 PM a full 7 days prior to your
scheduled event date. Late cancellations will receive a rain date with no cash or credit card refund issued at all. In the event of
inclement weather or potential for inclement weather (we use weather.com for guidance) a rain date can be set by the client for any date
during that delivery season which ends on the 31st day of October of each year. The decision to deliver or not due to weather is
determined by Bizzy Bounce Party Rentals and not the client. Due to insurance regulations we are not allowed to set up in rain, high
winds, lightening or situations where the local weather forecast a 40% chance of rain or worse. It is for the safety of our client and
their guests when these decisions are made. All clients have a delivery window time regardless of the actual event start time and
this time window is what we use to determine when deciding to cancel or attempt delivery. As always, we require 48 hours to
reschedule an event or call for approval if you are attempting to reschedule within a shorter notice to ensure that delivery can be
accommodated.
Deposits: A deposit of 20% is required for orders totaling more than $500 with the remaining balance being due a full 7 days prior to the event date. Orders under $500 require no upfront deposit, but will be charged in full 7 days prior to the event date. No refunds, only Bizzy Buck credits will be issued for any cancellations beyond this.
Methods of Payment: Cash, Visa, Master, Discover Card, American Express, business or
corporate checks. All checks are cleared through Tele Check merchant services and the day of the event and will not be accepted if they are
unable to be approved. You must have your driver's license available for verication as well.
Rental Periods: All rentals that are delivered by Bizzy Bounce are for 6 hour time periods as reflected on your
contract. The unit must be vacated and cleaned of all debris/trash at the scheduled pick up time. An additional cleanup fee of $50 will be
imposed for all units requiring more than normal cleaning/sanitation by our staff. All 6 hour periods must be scheduled between 9am-9pm, April-August,
9am-8pm, September, 9am-6pm, October-November. There will be a $50 fee for extending this time frame.
Yard Requirements: The surface on which we set up the inflatable must be flat (no more than 8 inches of slope
over a distance of 15 feet) and clear of any sharp objects, such as sticks and rocks, as well as pet droppings. There should be no low hanging
tree branches or power lines overhead. We do not take our products up/down steps, hills or steep inclines to set up. If you rent an
inflatable and our delivery team encounters one of these hazards which will impede or prevent set up we will set up in the next best location
on the property as determined by our staff. In the event the entire location is unsuitable for set up we will cancel and NO REFUND
WILL BE GIVEN, as it is the consumers responsibility to read and know these policies before placing an order. Units can not be
set up on your neighbors property or public property w/o express written consent and a signature from the responsible party for that
property.
Electrical Requirements: We recommend a grounded outlet on a dedicated 20-amp circuit breaker to run the blower that keeps the inflatable inflated.
Substitutions: From time to time bounces are damaged or picked up in otherwise unusable conditions causing the need to substitute your requested item. We will make every effort to contact you to allow you to make the 2nd choice decision and if you can not be located we will make the decision for you. In the event this occurs, which it is very rare, we will discount the substituted unit for the inconvenience you have suffered. We will not be held responsible for this inconvenience in any other manner. We reserve the right to refuse service at any event, if in our staffs opinion, it would not be safe to set up or allow the use of our equipment.
Rental Unit Problems: In the event of any problems with the operation of the rental unit(s), it is the client's responsibilty to contact the company immediately at 240-398-1562 . If there is no answer, you must leave a detailed message with the name of the renter, location of the unit, contact phone number, and the problem with the unit(s) operation. We will make every effort to respond via telephone or in person to your location immediately and rectify the problem. If we can not respond via telephone or in person, we will prorate your usage of the unit.
Delivery Fees: Due to the serious increase in gas rates the following delivery fees will apply until the rates of gasoline reduce. Montgomery County:$20/ Northern VA $20/ Anne Arundel County $15/ Western PG County $15/ Northern PG County $15/ Southern MD $10. This is the total delivery fee for delivery and set up. We will remove these fees as soon as the rates for gasoline becomes reasonable.
